Below I have given examples of the methods, skills, and tools I use frequently in my research work.

To download a copy of my current CV, click here.

Research methods

I have professional experience of the following qualitative, quantitative, formative, summative and longitudinal research methodologies:

  • In-depth interviews - structured and semi-structured

  • Quantitative surveys

  • Diary studies

  • Ethnography and contextual inquiry

  • Competitor analysis

  • Remote/ in-person, moderated/ un-moderated usability testing

  • Card sorting and tree testing

  • Participatory design workshops

Quantitative data is information about quantities; that is, information that can be measured and written down with numbers.

Qualitative data is information about qualities; it is used to gain an understanding of underlying reasons, opinions, and motivations.

Formative research is exploratory and is done at the beginning of the design process to to gain insight into the subject area aiding in problem identification.

Summative research, or conclusion research, is done at the end of a project and is used to measure it’s success.

Longitudinal research involves repeated observations of subjects over long periods of time.

Examples of how I utilise these research methods can been seen in examples of my work, in the portfolio section of this website.

Research Skills

I have expertise and mastery of the following skills:

  • Research study design

  • Generation of research questions

  • Selection of the appropriate set of methodologies

  • Test script writing

  • Working with usability metrics (SEQ, time on task, task completion rate)

  • Survey design and analysis

  • Lab based moderation and observation

  • Remote testing

  • Participant recruitment

  • Workshop facilitation

  • Open and closed qualitative analysis

  • Reporting and communication of research insights

  • Team leadership, mentoring

Research Tools

I have experience working with the following tools:

  • Remote testing platforms such as WhatUsersDo, UserZoom, and User Testing

  • Lab based testing recorders such as Lookback and Silverback

  • Survey tools such as Kampyle, Survey Monkey, Typeform

  • Analysis tools such as Reframer and NVivo

  • Insight repository hosts such as Airtable

  • Card sorting instruments such as TreeJack and OptimalSort

  • Session replay products such as Mouseflow, Full Story, and Hotjar

  • Creative report and infographic generation through Canva and Photoshop

  • Team organisation and knowledge sharing with Trello and Confluence