As well as working directly with businesses to serve their research needs, I also provide the following additional support services.
Training
UX Research 101 Programme
A complete introduction to the practice of user research.
A full day workshop covering the core principles, giving insight to the practical application of research methodologies to support the UX design process.
For businesses, design teams, small groups, or individuals - those who wish to learn more about the subject, including product managers, UX designers, BA’s, junior researchers. No previous knowledge or experience required.
The training programme covers:
What is user research? Why and when to conduct research with users
What are the different types of study? The differences between qual and quant, formative and summative, and the values and benefits of triangulation
What are the methods utilised in user research? An overview of the variety of methods available, and advice on when to use them
What are the core methods? Detailed information on in-depth interviews, usability testing, and surveys. Including how many participants to test with, how to categorise and report the severity of usability issues, and how to work with metrics like system usability scale
How do researchers deal with bias? Being aware of your own assumptions and tips to avoid confirmation bias
How do researchers analyse results? An introduction to different types of analysis and useful tools to use
What about in the real world? Tips and tricks to planning and conducting successful studies, and working with cross functional teams as the sole researcher
Details and prices available on request. Please use the ‘contact’ button in the main navigation to send an enquiry email, or click here.
RESEARCH Operations
The User Research Operations Framework
Research ops is a fairly new concept in the user research world, but is an essential part of streamlining our work, and making us more efficient and effective members of the product teams we work in.
Over the course of my career, working in organisations big and small, I have developed set of operational methods and documentation designed to support and maintain a healthy and productive research process.
I call this The User Research Operations Framework, and I’d be happy to share this knowledge with you, your team, and your business.
The framework can be applied to:
Reduce inefficiencies in your work
Ensure your work is scalable across teams and products
Deliver a repeatable process with reliable timelines
Act immediately with ready to roll methods and templates
Catalogue and document insights over time
Access all research insights and knowledge in a searchable convenient way
Democratise knowledge in your business and empower everyone to have access to the user insight
For more details, drop me an email and we can discuss how we can work together. Click ‘contact’ at the top right of the page, or click here.
Coaching and MENTORING
Support and advice network
I am passionate about growing and supporting the user research community worldwide, and have provided support through coaching and mentoring fellow researchers at various stages of their careers.
By helping and encouraging each other, we grow and learn together.
I can help you with:
Starting a career in user research
Building your portfolio and refining your CV
Advice on research practice and conducting studies
Troubleshooting, and overcoming challenges
How to grow your research team, hiring and leadership advice
If you would like to connect, please do get in touch, I’d be happy to hear from you!
You can add me on LinkedIn, or shoot me an email by using the ‘contact’ button in the main navigation, or by clicking here.